Contact Us

Thank you for visiting kovaleor. We value our customers and are committed to providing prompt and professional support. If you have any questions about your order, products, shipping, returns, or general inquiries, our customer service team is here to help.

Customer Support

We strive to respond to all customer inquiries within 24–48 business hours.

Business Information

Employer Identification Number (CRN)	17407229
Legal Company Name	LUMEN STAR LTD
UK Company Address	OFFICE 15733, INITIAL BUSINESS CENTRE, UNIT 7, WILSON BUSINESS PARK, MANCHESTER, UNITED KINGDOM M40 8WN

Email Support

Customer Service Email:
service@kovaleor.com

(Please replace this email address if you use a different support email.)

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time, MT)
Saturday – Sunday: Closed

Before Contacting Us

To help us assist you more quickly, please include:

Your Order Number
Full Name
Email Address Used for the Order
A Detailed Description of Your Inquiry

Frequently Asked Questions

Where is my order?

Once your order has shipped, you will receive a tracking number via email. Tracking information may take 2–5 business days to update.

How do I request a return or refund?

Please contact our customer support team with your order number and reason for the return. We will provide return instructions based on our Return & Refund Policy.

Can I change or cancel my order?

Orders may only be modified or canceled before they are processed. Please contact us as soon as possible after placing your order.

Do you ship internationally?

Yes, kovaleorships to many countries worldwide. Shipping availability and delivery times may vary by destination.

We appreciate your business and thank you for choosing kovaleor. Our goal is to provide a seamless shopping experience and exceptional customer service every step of the way. 💙

kovaleor

Employer Identification Number (CRN)	17407229
Legal Company Name	LUMEN STAR LTD
UK Company Address	OFFICE 15733, INITIAL BUSINESS CENTRE, UNIT 7, WILSON BUSINESS PARK, MANCHESTER, UNITED KINGDOM M40 8WN

Email: service@kovaleor.com