Shipping Terms

Effective Date: June 2026

Welcome to kovaleor. These Shipping Terms explain how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.

1. Business Information

Store Name: kovaleor

Legal Business Name: KEJU TRADE INC

Employer Identification Number (EIN): 99-4913528

Business Address:
110 16th St
Denver, CO 80202
United States

2. Order Processing

• Orders are typically processed within 1–3 business days after payment verification.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak sales periods, holidays, or promotional events, processing times may be extended.

Once an order has been processed, it cannot be modified or canceled.

3. Shipping Methods and Delivery Times

Estimated delivery times after shipment:

Delivery estimates are provided for reference only and are not guaranteed.

4. Shipping Charges

• Shipping costs are calculated at checkout unless otherwise stated.

• Promotional free shipping offers may be available on qualifying orders.

• Applicable shipping fees will be displayed before payment is completed.

5. Tracking Information

Once your order has shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Please allow 2–5 business days for tracking information to become active within the carrier’s system.

6. Delivery Responsibility

Orders are considered delivered when the shipping carrier confirms successful delivery to the address provided by the customer.

kovaleor is not responsible for:

• Incorrect or incomplete shipping addresses

• Failed delivery attempts

• Theft after delivery confirmation

• Delivery issues caused by customer unavailability

Customers are responsible for ensuring their shipping information is accurate at the time of purchase.

7. Shipping Delays

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions

• Customs inspections

• Transportation disruptions

• Carrier service interruptions

• Natural disasters

• Labor strikes

• Government actions

kovaleor shall not be liable for any losses or damages resulting from such delays.

8. International Shipping

International shipments may be subject to:

• Customs inspections

• Import duties

• Taxes

• Customs brokerage fees

These charges are determined by the destination country's authorities and are the sole responsibility of the customer.

kovaleor has no control over customs procedures or associated fees.

9. Lost Packages

If your tracking information shows no movement for an extended period or your package appears lost, please contact our customer support team.

We will assist in initiating an investigation with the shipping carrier; however, final determinations regarding lost packages are subject to carrier policies.

10. Damaged Shipments

If your order arrives damaged:

1. Contact us within 7 days of delivery.

2. Provide photographs of the damaged item and packaging.

3. Include your order number and a description of the issue.

Claims submitted outside the stated timeframe may not be eligible for resolution.

11. Returned Shipments

Packages returned due to:

• Incorrect addresses

• Refused delivery

• Failure to collect the package

• Unsuccessful delivery attempts

may be subject to additional shipping fees before reshipment.

Original shipping charges are generally non-refundable.

12. Force Majeure

kovaleor shall not be held responsible for delays or failure to perform shipping obligations caused by events beyond reasonable control, including acts of nature, war, terrorism, pandemics, government restrictions, labor disputes, or transportation disruptions.

13. Contact Information

For questions regarding shipping, tracking, or delivery, please contact:

kovaleor
KEJU TRADE INC
110 16th St
Denver, CO 80202
United States

Support Email: service@kovaleor.com

(Please replace with your actual customer support email address if different.)

By placing an order with kovaleor, you acknowledge that you have read, understood, and agreed to these Shipping Terms. We appreciate your business and are committed to providing a reliable and efficient delivery experience. 🚚✨